The Department of Homeland Security (DHS) announced today that it has established a permanent Customer Experience (CX) office to help deliver services that are simple to use, accessible, equitable, protective, transparent, and responsive for all DHS customers.

• Govtech
• Service delivery

PwO is a technical consultancy that specializes in 0->1 product development and technology enablement in complex stakeholder environments, frequently touching government or the built environment, and often related to innovation and/or user experience-first initiatives.

• Build something
• Govtech vendors
• Building in the private sector

"The applications allow users to view how a bill would change current law and differences between proposed legislation." URL will only work for US Capitol Hill IP addresses

• Parliamentary and Legislative Tech

Donate Your Hustle

• Good health and well-being

• Get funding
• Fundraising tools

A library of design interventions to encourage prosocial behaviors online

• Ethical tech and responsible tech
• Design
• Playbooks and design principles

Everyone is talking about AI, but how and where is it actually being used? We've mapped out interesting examples where AI has been harmful and where it's been helpful.

• Adjacent Fields
• Artificial Intelligence
• Ethical tech and responsible tech

Responsive Policy Project (RPP) lifts the curtain on public policy, making it easy to find, understand, and engage with opaque policy documents. Ultimately, RPP aims to radically transform policy by changing who participates and how.

• Engagement tech
• Parliamentary and Legislative Tech
• Government transparency

News Deeply is a media and technology firm that aims to elevate the user experience of complex global news issues, primarily through the creation of rich, single-subject news platforms.

The News Provenance Project seeks to diminish the spread of misinformation by empowering readers to make more informed, confident judgments about the news they see online.

• The Tech
• Media
• Fight disinformation

Der Prototype Fund ist ein Förderprogramm des Bundesministeriums für Bildung und Forschung (BMBF), das von der Open Knowledge Foundation Deutschland betreut und ausgewertet wird.

• The People
• Get funding
• Funders & donors

aims to promote fact-based information consumption and sharing through the development of design prototypes, design guidelines, and empirical research that explores the landscape of ways to signal the credibility of information to everyday users.

• The Tech
• Media
• Fight disinformation

At Echo&Co, we don’t just sprinkle digital technology on top of social missions. As a digital practice, we pay attention to users and learn how they want to engage. Armed with that knowledge, we help our clients create user experiences that strengthen organizations, spur citizen engagement, improve communities, and make governments more effective.

• Civic and social impact companies

Defend yourself against tracking and surveillance. Circumvent censorship.

• apps

• Adjacent Fields
• Digital security and privacy
• Cybersecurity

We aim to deliver user experiences that are easily embraced by people in their everyday life.

• The People
• Adjacent Fields
• Digital security and privacy

Inclusive User Experience Research, Design, and Testing

• The People
• Build something
• User research

Knomos employs modern app frameworks and design principles grounded in the user experience to deliver more powerful legal tools.

• The Tech
• Civic data
• Engagement tech